Privacy policy.
Privacy Policy & Website Terms of Use
Monarch Building Solutions ("Monarch", "we", "our" or "us") respects your privacy and is committed to protecting the personal information we collect and hold.
This policy explains how we collect, use, store, and disclose personal information when you interact with us, including through our website, enquiries, services and business activities.
By using our website or providing personal information to us, you agree to the terms of this Policy.
PRIVACY POLICY
Who We Are
Monarch Building Solutions provides building, construction, refurbishment, fitout, project management and related services throughout Australia.
For the purposes of this Policy:
Personal Information has the meaning given by the Privacy Act 1988 (Cth) and generally means information or an opinion about an identified individual or an individual who is reasonably identifiable.
Sensitive Information includes information relating to health, racial or ethnic origin, religious beliefs, union membership, criminal history, biometric information or other categories protected under applicable privacy legislation.
We will only collect Sensitive Information where it is reasonably necessary and permitted by law.
What Personal Information We Collect
The Personal Information we may collect includes:
Name
Company or organisation name
Job title
Email address
Phone number
Postal or business address
Project and enquiry information
Recruitment information provided through job applications
Marketing preferences
Website usage information
IP addresses and device information
We will only collect information that is reasonably necessary for our business activities and services.
How We Collect Personal Information
We may collect Personal Information when you:
Submit an enquiry through our website
Contact us by phone, email or social media
Request a quotation or proposal
Engage us to provide services
Subscribe to updates or marketing communications
Apply for employment opportunities
Meet with us or otherwise communicate with us
We may also collect information from third parties where authorised by you or where permitted by law.
If you choose not to provide requested information, we may be unable to respond to your enquiry, provide services or otherwise conduct business with you.
Anonymous and Pseudonymous Dealings
Where lawful and practicable, individuals may choose to interact with us anonymously or using a pseudonym. However, we may be unable to provide quotations, services, employment opportunities, project information or other assistance if sufficient identifying information is not provided.
Recruitment and Employment Information
Where you provide information to Monarch Building Solutions in relation to an employment application the personal information you provide will only be collected, held, used for recruitment, employment assessment and related administrative purposes.
If you provide details of referees, you are responsible for ensuring they have consented to their information being provided to us.
Why We Collect Personal Information
We collect and use Personal Information for purposes including:
Responding to enquiries
Preparing quotations and proposals
Delivering construction and project services
Managing projects and contractual relationships
Maintaining client, supplier and subcontractor relationships
Recruitment and employment purposes
Send marketing or business communications
Improving our website and customer experience
Meeting legal and regulatory obligations
Protecting our legal rights and business interests
We will not use personal information for unrelated purposes without your consent, unless required or permitted by law.
Marketing Communications
We may send information about our services, projects, industry updates or business news that may be relevant to you.
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance performance and improve user experience.
Information collected may include:
IP address
Browser and device information
Pages visited
Time spent on the website
Referral sources
We may use services such as Google Analytics, Google Ads, Meta Pixel, LinkedIn Insight Tag and similar technologies to understand website usage and improve our marketing activities.
Most web browsers allow you to manage or disable cookies through your browser settings.
Disclosure of Personal Information
We may disclose Personal Information to:
Employees and authorised representatives
Consultants, contractors and subcontractors
Professional advisers
IT, software and cloud service providers
Website hosting providers
Marketing service providers
Government authorities, regulators or law enforcement agencies where required by law
We do not sell Personal Information.
Where we engage service providers, we take reasonable steps to ensure they handle Personal Information in accordance with appropriate privacy and confidentiality obligations.
Overseas Disclosure
Some technology, software and cloud service providers used by Monarch may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy obligations.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
These measures may include secure systems, access controls, password protection and appropriate cybersecurity safeguards.
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
Accessing and Correcting Personal Information
You may request access to Personal Information we hold about you and request correction of inaccurate, incomplete or outdated information.
We may require verification of identity before processing a request. In limited circumstances permitted by law, access may be refused. If this occurs, we will provide reasons where required.
Privacy Complaints
If you believe we have breached applicable privacy laws or mishandled your Personal Information, you may submit a complaint using the contact details below.
We will:
Acknowledge receipt of your complaint within a reasonable timeframe;
Investigate the matter;
Seek additional information where required; and
Aim to provide a response within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this Policy
We may update this Policy from time to time to reflect changes in our business practices, legal obligations or technology. Any updates will be published on our website and will take effect from the date of publication.
WEBSITE TERMS OF USE
Acceptance of Terms
By accessing and using this website, you agree to comply with these Terms of Use. You must not use this website in a manner that is unlawful, interferes with the operation of the website or infringes the rights of others.
Intellectual Property
Unless otherwise stated, all content on this website, including text, graphics, images, logos, designs and other materials, is owned by or licensed to Monarch Building Solutions and is protected by intellectual property laws.
You may view website content for personal or legitimate business purposes only. You must not reproduce, modify, distribute or use website content without prior written consent.
Permitted Use
You may access and use this website for personal, informational or legitimate business purposes.
You must not:
Interfere with website functionality;
Attempt unauthorised access to systems or data;
Copy or reproduce content without permission;
Upload malicious code or harmful material; or
Use the website in a manner that breaches any law.
Website Information
Information contained on this website is provided for general informational purposes only.
While we make reasonable efforts to ensure information is accurate and current, Monarch Building Solutions does not guarantee the completeness, accuracy or suitability of information on this website.
Nothing on this website constitutes professional building, construction, engineering, project management, legal or financial advice.
You should obtain independent professional advice relevant to your circumstances before relying on website content.
Website Availability
While reasonable efforts are made to maintain website availability, Monarch Building Solutions does not guarantee that the website will:
Be uninterrupted;
Be error-free;
Be secure; or
Be free from viruses or harmful components.
Website content may be updated, changed or removed without notice.
Third-Party Links
This website may contain links to third-party websites. Monarch Building Solutions does not control, endorse or accept responsibility for the content, privacy practices or security of third-party websites. Accessing linked websites is at your own risk.
Limitation of Liability
To the maximum extent permitted by law, Monarch Building Solutions excludes liability for any loss, damage, cost or expense arising from:
Use of this website;
Inability to access this website;
Reliance on information contained on this website; or
Access to third-party websites linked from this website.
Nothing in these Terms excludes rights that cannot be excluded under applicable law.
Contact Us
If you have any questions about this Privacy Policy, please contact:
Privacy Officer
Monarch Building Solutions
PO Box 1379, Fyshwick ACT 2609
Effective date: Reviewed July 2026